Creating Citizen-Centric Digital Government: A Guide for the States

This historical report presents the case for digital government. Noteworthy is that this report was published in 2001 before the official name change of the association from NASIRE to NASCIO. The vision outlined in this report anticipated that digital government would be continually enhanced and reinvented. It would be enabled by an adaptable enterprise architecture. Citizen data and privacy were highlighted as critical to ensuring a relationship of trust between citizens and their government. Finally, digital services must be reliable during adverse conditions. This report has a companion video production that outlines the content of this report. This report was truly a forward looking report and has stood the test of time.


2001 NASCIO Future of Government