Deep Dive Session: Leading CRM Remotely

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Managing Virtual Customer Relationships: Success Stories from Industry Leaders
As the COVID-19 pandemic escalated across the nation, state government personnel and the companies that support them quickly moved to a virtual work environment forcing many to manage their client relationships remotely. Hear from the nation’s top state government leaders on how they successfully led their teams through this crisis, stood up new work environments, and managed daily operations with minor disruptions to citizens.

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Deep Dive Session: CIO Perspective on AI/Automation

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NASCIO and the Center for Digital Government, with support from IBM, surveyed state government leaders about the potential and promise of artificial intelligence (AI) approximately one year ago. At the time, AI was just starting to gain traction in state government. A lot has changed in 12 months. Today, after facing massive upheaval from the COVID-19 pandemic, state governments are using AI more than ever before to gain efficiencies and more quickly respond to increasing numbers of constituents who need vital services. To better understand the role and impact of AI during the COVID-19 outbreak and beyond, NASCIO, IBM and the Center for Digital Government called on state CIOs – in the form of in-depth interviews – to discuss their strategies and plans. This session will review key findings from these interviews and highlight the innovative ways agencies are currently using AI, machine learning and robotic process automation.

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Deep Dive Session: Connecting Remote Teams

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MythBusters! Busting the Myths Around Telework and Connecting Remote Teams
Join this session as we discuss the technological and cultural implications around connecting remote teams and bust the top myths around telework, workplace culture and leadership. We will also discuss the future of work-from-home and best practices for managing a hybrid workforce.

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Deep Dive Session: Leading Remote & Hybrid Teams

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When leading remote and hybrid teams, it’s easy for upskilling and reskilling to be abandoned and become lost in the day-to-day, but with the different workload requirements presented by the new normal there is an opportunity to upskill teams with an agile and iterative approach to technology learning. In this session, hear how Utah’s Department of Technology Services (DTS) focused on its IT workforce, leveraging tools to help employees build new skills and identify areas where additional training was needed to help teams adapt to the coming changes.

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The Path Forward: Life and Work After COVID-19

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Session from the NASCIO 2020 Midyear Webcast Series

Panel: Mike Hussey, CIO, UT | Calvin Rhodes, CIO, GA | Ervan Rodgers, CIO, OH | Rob Atkinson, President, Information Technology and Innovation Foundation (ITIF)

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The State CIO Experience: Perspectives on COVID-19

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Session from the NASCIO 2020 Midyear Webcast Series

Panel: Stephanie Dedmon, CIO, TN | Jim Weaver, CIO, WA | Curtis Wood, CIO, MA

(includes welcome remarks by NASCIO President Denis Goulet, Commissioner, New Hampshire)

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Relationships Matter Most

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As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.

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The 2018 State CIO Survey

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As internal and external pressures continue to mount, state technology leaders say they are confident that by building strong teams and embracing new products and development processes, state IT departments will be able to improve how they serve government agencies and residents. Those and other factors contributed heavily to the 2018 State CIO Survey, State CIO as Communicator: The Evolving Nature of Technology Leadership. The survey includes responses from all 50 state CIOs on a range of issues, from evolving business models to workforce and budget to access to innovation and facing the future. Respondents to this year’s survey represent more than 150 years of collective service as a state’s top technology official.

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Top Ten Talks: Valuing Diversity

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James Collins, State CIO, Delaware, presented Valuing Diversity during Top Ten Talks at the NASCIO 2017 Annual Conference in Austin, TX.

Speaker has just 5 minutes to deliver a focused talk on one of the CIO Top Ten Priorities.

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Making The Shift from IT to Business Data Governance

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From an assembly line service model to a one-stop service model, government is increasingly pressured to efficiently streamline and/or collaborate services, internally and for the citizens we serve. What does this mean for the data? Ellena Schoop walked through several recent case studies on data governance in the state of Minnesota, the similarities and differences. This presentation was interactive, and it will help you with techniques on where to start and how to make the shift from IT to the business leading the data governance effort.

Click here for the full slide deck from the webinar.

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