NASCIO Issues Primer on Business Relationship Management, Call to Action for States

LEXINGTON, Ky., Wednesday, July 28, 2021 — The National Association of State Chief Information Officers (NASCIO) today released Business Relationship Management and the New CIO Operating Model. The publication explores an emerging initiative that NASCIO President Denis Goulet has focused on during his presidency: business relationship management (BRM). This this work builds on NASCIO’s previous efforts on CIO as Broker and customer relationship management and to emphasize mature vendor relationship management capabilities in state government.

Goulet, who is Commissioner and Chief Information Officer (CIO) for the State of New Hampshire, commented, “the office of the state CIO is a trusted advisor to agencies and is a key member of the strategy team. Now, more than ever, state CIOs have the opportunity and responsibility to build relationships among agencies, private sector partners and other key players.”

As emphasized in the primer, “the [BRM] focus is more on evolving relationships that travel together, learn together, share risks and rewards. Relationships are not abandoned when failure occurs or is anticipated. Instead, course corrections are made to ensure projects, programs and management initiatives don’t fail but rather adjust, pivot, learn and move on.”

The publication also includes five calls to action for states and territories to get started with BRM. To read the publication, visit NASCIO’s Resource Center.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Members Give Back to Girls in Tech

LEXINGTON, Ky., Thursday, June 10, 2021— In conjunction with its 2021 Midyear Conference, the National Association of State Chief Information Officers (NASCIO) provided a $14,615 donation to Girls in Technology (GIT). GIT is led by an all-volunteer committee of Women in Technology members who are dedicated to initiating programs designed to excite, inspire, create awareness and educate girls in grades 6 through 12 about the vast array of career opportunities in the fields of science, technology, engineering and math (STEM).

GIT programs reach over 500 girls in the Washington, DC metropolitan area. NASCIO Midyear conferences are usually held in the DC metro area and the NASCIO Programs Committee chose to give back to the city even though the conference was held virtually.

Donations were collected virtually during the 2021 NASCIO Midyear Conference and NASCIO state, corporate and nonprofit members donated through individual contributions. NASCIO corporate members Carahsoft, CGI, Citrix, Docusign and Red Hat sponsored this Give Back program and contributed to the donation total.

To learn more about Girls in Technology, visit https://www.womenintechnology.org/girls-in-technology.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Honors Connecticut CIO Mark Raymond for 10 Years of Service

LEXINGTON, Ky., Wednesday, June 2, 2021 — The National Association of State Chief Information Officers (NASCIO) recognizes Connecticut CIO Mark Raymond with the association’s Decade of Leadership Award. Mark celebrates ten years as the CIO for the State of Connecticut today. Mark is one of only a handful of CIOs who have received this recognition from NASCIO.

NASCIO President and New Hampshire Commissioner and CIO Denis Goulet commended Mark saying, “Mark has served in many leadership roles at NASCIO, including as president, and is a constant source of guidance, thought and leadership for me and the other state CIOs around the country.”

As Connecticut CIO, Mark oversees the Department of Administrative Services’ Bureau of Enterprise Systems and Technology as well as the operational responsibilities for the state’s technology infrastructure. During his tenure, Connecticut has reduced spending on technology, focused on sharing of technology solutions across government and improved the security and availability of state systems. Raymond is currently focused on transformation improvements in digital government and optimization of technology across agencies.

In addition to serving as NASCIO president in 2016, Mark has also been a long-time executive committee member, serving as vice president and secretary/treasurer. Mark has long served as the chair of NASCIO’s Cybersecurity Committee and was honored in 2018 with the association’s Meritorious Service Award.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Technology Champion Award Honors Colorado DPS Executive Director Stan Hilkey

Lexington, Ky, Tuesday, May 11, 2021 — The National Association of State Chief Information Officers (NASCIO) has awarded Stan Hilkey, the Executive Director of the Colorado Department of Public Safety (CDPS), with the association’s 2021 Technology Champion Award. His nomination reads, “change can be difficult in the best of circumstances and when you are responsible for protecting public safety, it is not uncommon to see resistance when it comes to technology. If not implemented properly, the consequences can be severe. Under Director Hilkey’s leadership, CDPS is re-imagining how they deliver service to customers.” Hilkey is encouraging employees to “explore and adopt a wide range of technological solutions that can better serve customers while maintaining their core mission of protecting public safety.”

Hilkey’s leadership has led to the implementation of many advanced technologies, most notably, in helping develop the Colorado Digital ID in myColorado, the State of Colorado’s official mobile app. Specifically, Hilkey championed the innovative concept from the get-go, immediately recognizing the safety benefits that a secure and convenient digital ID would provide state troopers. Digital ID is now being accepted as proof of identity during traffic stops and paving the way for other law enforcement agencies to follow suit.

“The next generation of digital identity has become more important than ever, especially over the last year,” said Denis Goulet, Commissioner and CIO for the State of New Hampshire and NASCIO President. “I am proud to recognize Stan for his visionary leadership.”

NASCIO created the Technology Champion Award in 2003 to recognize outstanding individual contributions to the field of information technology in the public sector. Recipients further NASCIO’s vision of a government in which the public is fully served through the efficient and effective use of technology policy.

Learn more about the NASCIO Technology Champion award and prior recipients at www.nascio.org/awards.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO, CIS and NASPO Call for Cyber and Acquisition Integration

LEXINGTON, Ky., Tuesday, April 27, 2021 — The National Association of State Chief Information Officers (NASCIO), the Center for Internet Security (CIS) and the National Association of State Procurement Officials (NASPO) today released Buyer Be Aware: Integrating Cybersecurity into the Acquisition Process. The publication addresses steps state governments should take to ensure cybersecurity is an integral part of the acquisition process.

NASCIO President and New Hampshire Commissioner and CIO Denis Goulet commented, “too often state chief information security officers aren’t consulted about an IT procurement until the end of the process. State CISOs are charged with reducing cybersecurity risk to state governments and cannot be pressured to simply ‘check a box’ when it comes to cybersecurity. The risks are just too great.”

As the publication notes, cybersecurity functions in state government are increasingly being outsourced, however, confidence in third-party vendors is decreasing. Additionally, major cyber incidents in the past year have called into question the security of commonly used software and the COVID-19 pandemic reinforced the importance of supply chain security.

“Managing cybersecurity risk in your organization requires an enterprise and IT level focus on best practices for your systems as well as everything you bring in to integrate with those systems,” said Mike Garcia, Senior Advisor for Cybersecurity for the Center for Internet Security. “The latter means building security into the procurement process by involving the CISO from the beginning and holding vendors to the same standards that you apply to your own organization. Widely accepted and actionable guidance, like the CIS Controls and CIS Benchmarks, are freely available to help all organizations make wise investments during procurements and beyond.”

The publication also calls for a strong partnership between the CIO office, CISO office, procurement office, state agencies and the private sector. Neither the acquisition process nor cybersecurity are trivial components of state government which makes it all the more important that the two are integrated. Anything less than full integration and acceptance of the importance of the two quite simply puts states at a much higher risk.

“Procuring technology is an essential part of the work of our state procurement officer members. It is important for our members to be able to partner with their CIOs, CISOs and agency customers to successfully conduct IT procurements. Those partnerships allow state procurement to understand the software and security elements needed as well as ensure that all specific purchasing requirements are met throughout the process,” said NASPO Chief Executive Officer, Lindle Hatton.

Finally, the publication includes a list of recommendations aimed at assisting state governments in fully integrating cybersecurity into the acquisition process.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

State CIO Staff Resilient During Pandemic According to NASCIO Study

LEXINGTON, Ky., Wednesday, March 31, 2021 — The National Association of State Chief Information Officers (NASCIO) today released Yesterday, Today and Tomorrow: A Resilient and Adaptable State IT Workforce. The publication includes data collected from state chief information officers (CIOs) in February and March of 2020 and in January and February 2021. Initially NASCIO set out to study the next generation state information technology (IT) workforce but the project was put on hold when the COVID-19 Pandemic hit. Instead, NASCIO used the data collected before the pandemic and asked similar questions in 2021 to create a pre and mid-pandemic snapshot of the state IT workforce. A post-COVID survey of CIOs is also planned.

Notably, most CIO workforce priorities were consistent in each of the two surveys. However, there were also priorities CIOs did have in 2021 that they didn’t the previous year. Specifically, only three CIOs mentioned remote work in 2020 while, in the 2021 survey, most CIO responses were generally based on the assumption that remote work will be around permanently or at least for a while. Additionally, several CIOs wanted to create a diverse workforce and promote diversity, equity and inclusion as a priority in 2021, while only one CIO listed it as a priority in 2020. CIOs also listed artificial intelligence as a workforce priority in 2021 and did not list it at all in the 2020 survey.

The publication also includes extensive lessons learned from state CIOs. NASCIO President and New Hampshire Commissioner and CIO Denis Goulet commented, “It is clear that state IT staff have played and continue to play a critical role in keeping state government running during the COVID-19 pandemic. My fellow CIOs have consistently praised their staff for their resiliency during this past year.”

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Champions Data Privacy Day 2021

LEXINGTON, Ky., Thursday, January 28, 2021 — The National Association of State Chief Information Officers (NASCIO) has again announced its support of Data Privacy Day ‒ an international effort held annually on January 28 to create awareness about the importance of respecting privacy, safeguarding data and enabling trust – by signing up as a Data Privacy Day 2021 Champion. As a Champion, NASCIO recognizes and supports the principle that all organizations share the responsibility of being conscientious stewards of personal information.

Data Privacy Day is an international effort to empower individuals and encourage businesses to respect privacy, safeguard data and enable trust. NASCIO joins the growing global effort among nonprofits, academic institutions, corporations, government entities, municipalities and individuals to raise awareness at home, at work and school and in their communities. Through collaboration and unified, consistent messaging about privacy and protecting personal information, all Data Privacy Day Champions are working toward the common goal of improving individual and business consciousness toward respecting privacy, safeguarding data and enabling trust.

The official theme for the 2021 Data Privacy Day is “Data Privacy in an Era of Change.” Data Privacy Day 2021 will “look at privacy through the lens of the various changes we’ve faced in the past year, and will not only provide a survey of the current privacy landscape, but expert insights on where we as individuals and organizations can improve.”  For more information about Data Privacy Day, which is officially led by the National Cyber Security Alliance (NCSA), visit https://staysafeonline.org/event/data-privacy-day-2021/.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Releases 2021 Federal Advocacy Priorities: Continues Call for Harmonized Cyber Regulations

LEXINGTON, KY., January 14, 2021 — Today, the National Association of State Chief Information Officers (NASCIO) released its 2021 federal advocacy priorities. As state CIOs are asked to take on an increasing role to protect state and local governments from a constant barrage of cybersecurity threats, NASCIO’s advocacy priorities reflect the importance of collaboration between states and the federal government to ensure cyber resiliency. The priorities are:

  • Harmonize Disparate Federal Cybersecurity Regulations
  • Authorize and Appropriate a Dedicated Cybersecurity Grant Program for State and Local Governments
  • Advocate for Widespread Adoption of DotGov Domain
  • Provide Funding for State Governments to Modernize Legacy IT
  • Expand Broadband Access and Reform FCC Mapping Methodology Systems

Fact sheets regarding the above priorities can be found here.

“Cybersecurity is a critical part of the business of state government and these priorities reflect the importance of a multi-faceted approach to cybersecurity,” said NASCIO President and New Hampshire Commissioner and CIO Denis Goulet. “COVID-19 has also shed light on issues, like modernization and broadband, that states have grappled with for years. It is our hope that highlighting these topics in our advocacy priorities will help states confront these challenges.”

The association’s federal advocacy priorities are selected by NASCIO’s executive committee and reflect policy priorities as indicated by association members in the State CIO Top Ten (www.NASCIO.org).

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Announces New Association Leadership

LEXINGTON, Ky., Tuesday, January 12 — The National Association of State Chief Information Officers (NASCIO) today announced new officers and directors for its Executive Committee. Michael Leahy, Secretary of Information Technology for the State of Maryland, will now be the association’s Vice President and Stephanie Dedmon, State Chief Information Officer for the State of Tennessee, will now be the association’s Secretary/Treasurer. Additionally, Fred Brittain, Chief Information Officer for the State of Maine and J.R. Sloan, Chief Information Officer for the State of Arizona, will be joining NASCIO’s Executive Committee as new directors filling vacancies for the remainder of the program year.

NASCIO’s 2020-21 Executive Committee leaders are:

President
Denis Goulet, Commissioner and CIO, State of New Hampshire

Vice-President
Michael Leahy, Secretary of Information Technology, State of Maryland

Secretary/Treasurer
Stephanie Dedmon, State Chief Information Officer, Tennessee

Executive Committee Directors:
Fred Brittain, CIO, State of Maine
John MacMillan, CIO, Commonwealth of Pennsylvania
Nelson Moe, CIO, Commonwealth of Virginia
John Quinn, CIO, State of Vermont
Mark Raymond, CIO, State of Connecticut
Ervan Rodgers, CIO, State of Ohio
J.R. Sloan, CIO, State of Arizona
James Weaver, CIO, State of Washington
Greg Zickau, CIO, State of Idaho

Rick Webb, ex officio
Ron Baldwin, ex officio

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209

NASCIO Hails Passage of DotGov Act

LEXINGTON, Ky., Tuesday, January 5, 2021 — The National Association of State Chief Information Officers (NASCIO) today hailed the passage of the DotGov Online Trust in Government Act. For many years, NASCIO has advocated for the increased adoption of the DotGov domain and made it a legislative priority in 2020. The new law takes serious steps to expand the adoption of the DotGov domain in order to improve the cybersecurity of state and local government websites.

NASCIO President and New Hampshire Commissioner and CIO Denis Goulet commended the passage of the DotGov Act saying, “adoption of the DotGov domain is one of the simplest steps that governments can take to strengthen their cybersecurity posture and sends a message to the user that the domain is legitimate, secure and trusted. With rampant misinformation and disinformation campaigns from issues ranging from elections to COVID-19, it is paramount that citizens receive accurate and trusted information from government websites. NASCIO looks forward to continuing our collaboration with federal partners on the implementation of this new law.”

Specifically, the DotGov law transfers the DotGov program from the General Services Administration to the Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA). Under the law, CISA is tasked with the development of an outreach strategy to inform and support the migration to the DotGov domain of local governments, as well as provide technical information on how to migrate online services to DotGov. Additionally, the law authorizes the use of Homeland Security Grant funds as an allowable expense for the adoption of the DotGov domain and further stipulates that the Director of CISA may waive any fees associated with migration to DotGov.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers
859.514.9209