NASCIO Issues Primer on Business Relationship Management, Call to Action for States

LEXINGTON, Ky., Wednesday, July 28, 2021 — The National Association of State Chief Information Officers (NASCIO) today released Business Relationship Management and the New CIO Operating Model. The publication explores an emerging initiative that NASCIO President Denis Goulet has focused on during his presidency: business relationship management (BRM). This this work builds on NASCIO’s previous efforts on CIO as Broker and customer relationship management and to emphasize mature vendor relationship management capabilities in state government.

Goulet, who is Commissioner and Chief Information Officer (CIO) for the State of New Hampshire, commented, “the office of the state CIO is a trusted advisor to agencies and is a key member of the strategy team. Now, more than ever, state CIOs have the opportunity and responsibility to build relationships among agencies, private sector partners and other key players.”

As emphasized in the primer, “the [BRM] focus is more on evolving relationships that travel together, learn together, share risks and rewards. Relationships are not abandoned when failure occurs or is anticipated. Instead, course corrections are made to ensure projects, programs and management initiatives don’t fail but rather adjust, pivot, learn and move on.”

The publication also includes five calls to action for states and territories to get started with BRM. To read the publication, visit NASCIO’s Resource Center.

NASCIO Contact
Meredith Ward
Director of Policy and Research
National Association of State Chief Information Officers