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Business Continuity and Disaster Recovery This category addresses IT initiatives related to continuity of government operations which make states better prepared for major incidents such as natural or man-made disasters, pandemic flu and major infrastructure failures. Whether through planning methodologies, management information systems, infrastructure protection, security systems or recovery mechanisms, IT initiatives may enable government business to recover from security attacks, disasters, equipment failures or acts of terrorism. Business continuity or disaster recovery initiatives may relate to contingency planning, disaster recovery, homeland security, health alerts and business resumption. FINALISTS: California - Computer Aided Dispatch System Michigan - Enterprise Storage, Backup & Recovery State of Michigan Minnesota - Minnesota Health-Related Licensing Boards Continuation of Operations Plan
Cross-Boundary Collaboration and Partnerships This category addresses coordinating, sharing, integrating or joining up of IT related goals and strategies, governance and management, policies, architecture and standards, business processes, data and information, systems and applications, services, technologies and infrastructure. Collaboration or partnerships must involve a public entity and may include collaboration with other public groups, higher education institutions, private or not-for-profit sectors. Examples of functional and service areas may include criminal justice, emergency management, taxation and revenues, human services, health, education, and workforce training. FINALISTS: California - Los Angeles Regional Transportation Management Center Michigan - Michigan Surface Water Information Management System (MiSWIMS) Tennessee - Tennessee eHealth Exchange Zone: The Nation's First Statewide Health Information Network
Data, Information and Knowledge Management This category addresses strategies, processes, applications, solutions, initiatives or programs which create, use, process, leverage or manage data, information, content, knowledge and intellectual value, property or capital. Examples may include data and information architecture, data warehouses / data marts, data mining, repositories, analytics, business intelligence, performance management, e-Discovery, data and information integration, metadata and master data management, knowledge management, information life-cycle management, data quality and supporting and developing the knowledge worker and workplace. Outcomes and benefits may include the provision of information related content and services, as well as support for development of policies, performance assessments, decision-making and making government more transparent and / or inter-connected. FINALISTS: California - California's eBudget Solution Pennsylvania - Commonwealth of Pennsylvania: JNET Statewide Consolidated Warrant Search Virginia - Commonwealth of Virginia Knowledge Center
Digital Government: Government to Business (G to B) For innovative applications that foster less cost to business for regulatory compliance; setting up and growing a business; and day-to-day government-to-business interactions. Examples include innovative services, one-stop solutions, provisions for transparent transactions, registering, compliance tracking, notifications, automating licensing, permitting, reporting, payment, procurement, and similar services. FINALISTS: District of Columbia - District of Columbia’s CBE Resource Center: Promoting the Home Field Advantage Hawaii - Hawaii Compliance Express Oklahoma - Oklahoma State Treasurer's Electronic Trading System
Digital Government: Government to Citizen (G to C) For governmental applications that provide innovative service to citizens or increase government’s efficiency with citizen interaction. Acceptable submissions include any type of electronic interface and may demonstrate self-service applications, personalization, subscription and notification features, or provisions for government transparency and accountability. Examples of digital government applications include unemployment compensation, welfare benefits, licensing, vehicle registration, justice/safety programs, insurance, retirement programs, environmental service, or tax collection. Efficiency improvements such as e-voting, on-line permitting, and on-line bill payment will also be considered. Include details about the longevity of the service, target audience and the current adoption rate. Reference any performance measures and citizen satisfaction data. Include any development and/or training initiatives that ensure expanded access to, and independent use of these services by people with disabilities or others who would not normally have easy access to digital government initiatives. FINALISTS: District of Columbia - The CapStat Website: Building a City that Works featuring DC Data Catalog, Data Feeds and Summary Reports Michigan - State of Michigan Direct Certification Program Minnesota - Minnesota RxPrice Compare
Digital Government: Government to Government (G to G) For digital government initiatives aimed at enhancing intergovernmental collaboration, cross-jurisdictional services and intergovernmental transaction processing. Examples include state government-wide information systems, integrated justice systems, health information systems, multi-state systems sharing, information sharing, geographic information systems and similar services that leverage a common solution across two or more federal, state, local and / or tribal governments. FINALISTS: Michigan - Wildland Fire Application Minnesota - Applications for Road Closures and Routing and Common Operating Picture for the I-35W Bridge Collapse Pennsylvania - Commonwealth of Pennsylvania: National Hydrography Dataset Data Stewardship and Enterprise Water Applications
Enterprise IT Management Initiatives This category represents state initiatives to plan, organize and execute enterprise-wide technology initiatives. The focus should be on solutions that employ policies, best practices and processes for enterprise change management, workforce development, governance or transformation of service delivery. Initiatives nominated should provide information regarding how the project has assisted the state in managing technology assets—people, hardware, software, etc, as well as costs. This category may include state-wide efforts in the areas of policy-setting, public/private partnerships, and/or outsourcing, and may include implementation of best practice management structures such as ITIL, CoBIT and the ISO/IEC 20000 standards to improve service delivery and accountability. The Awards Committee encourages submissions that address 2008 CIO priority areas, including consolidation, shared-service provision/service-level management, human capital management, electronic records management, governance, or leveraging health information technology. FINALISTS: California - Office of Systems Integration: Large Project Management Missouri - Active Directory & E-Mail Consolidation Project Virginia - Virginia Information Technology Infrastructure Partnership
Information Communications Technology (ICT) Innovations This award category covers initiatives or services to promote economic development, interoperability and improve quality of life. This may be accomplished by facilitating or providing communications capabilities that enable state government to operate more efficiently and effectively or offer more innovative, responsive, and personalized services to citizens. Initiatives or services could be unique uses of current technology or the application of leading-edge technology. Examples include specialized customer information delivery systems, multimedia learning applications, technologies enabling rehabilitation, geographic information systems, artificial intelligence (AI) systems, media delivery independent systems such as wireless applications (i.e., PDA, mobile, or remote computing). Other examples include interface improvements that encourage broader use of technologies by citizens. Challenges in this area include low-cost broadband connectivity for all citizens regardless of geographic location or economic status, and solutions to regulatory compliance related to broadband spectrum and the FCC. FINALISTS: Arkansas - Implementing the Arkansas Wireless Information Network (AWIN) California - Telecommunications Infrastructure Replacement Project Michigan - MI Drive Web Site Project
Information Security and Privacy This award category encompasses both IT security and privacy as strategic initiatives. Nominations should be initiatives designed to improve the security and/or privacy posture of state government. These initiatives may include cybersecurity, risk assessment, data security, IT security awareness, crisis communications, privacy frameworks, or homeland security concerns. Challenges in this area include automated or directed external threats, hardware or software vulnerabilities, remote or mobile access, insider threats, incident management, or crisis handling. Examples also include education and awareness programs, state-level leadership and mentoring, initiatives to create a privacy culture, and efforts to organize for IT security. FINALISTS: Michigan - Utilizing PCI Compliance to Improve Enterprise Risk Management Pennsylvania - Commonwealth of Pennsylvania: Security Incident Response Process Virginia - Information Security: Interlocking Spheres of Collaborative Protection
IT Project and Portfolio Management For state initiatives which have developed a framework, governance processes, policies and systems for the efficient management of IT investments from concept, funding, implementation, operation to retirement. This category can include activities designed to improve the investment evaluation and selection process for IT projects; improving the project management discipline through training, mentoring, and career-path efforts; strengthening the management of individual projects to ensure that funds are being expended properly and that projects are within scope, schedule and quality; or projects to improve the management of the state’s existing IT project portfolio. All nominations will be considered based on the merits of the management process, rather than the product of the project. FINALISTS: District of Columbia - Tapping into the stock market model for Washington, DC’s IT Governance North Carolina - Software Quality Assurance (SQA) Services Offered in a Software-as-a-Service (SaaS) Delivery Model Pennsylvania - Commonwealth of Pennsylvania: Enterprise Program Management Office - A Focus on Project Management Commitment
Award recipients are also publicized in press releases and letters to governors and other elected officials. To better share these state information technology best practices, all Recognition Award nominations are posted on the NASCIO website. To access the Best Practices Archive, visit www.nascio.org/awards/archive.cfm.
