After years of unprecedented upsets, the world is beginning to equilibrize. In in todays digital-first society, state and local government leaders must modernize service delivery to better accommodate evolving staff and citizen expectations. This means prioritizing digital transformation at every level of the agency.
To help government hone in on where to focus, the National Association of State Chief Information Officers (NASCIO) released a list of top priorities for state CIOs in 2023. Cloud services, legacy modernization, workforce changes and artificial intelligence are some of the key initiatives NASCIO lists as mission critical. Most government IT leaders already know the importance of transforming operations, but the scale and complexity of agency work can make finding a viable solution a daunting task.
Hylands content services platforms help to drive your states transformation so you can align with technology priorities and meet the expectations of all stakeholders. Our solutions help agencies transform their operations and build an easily sustainable foundation that delivers the business solutions you need ” now and in the future ” in key areas such as:
Cloud Services: Cloud-powered solutions provide instant and ubiquitous access to key information anytime, anywhere and on any device without sacrificing ownership or control. Content services in the Hyland Cloud means your information is stored securely and reliably, with near 99.99% uptime and backup redundancy for disaster recovery. It can also lower operational and infrastructure costs over time, which makes agencies more agile.
Legacy modernization: An affordable, configurable and dependable platform can help you quickly deliver the business solutions your agency needs. Hyland solutions can propel your agencys modernization and consolidation efforts while improving return on investment and maximizing productivity.
Workforce changes: Maintaining the decades-old status quo of paper-based, manual processes means falling behind the needs of 21st-century employees and the citizens they serve. Modern content solutions can empower automated processes that are more responsive to your constituents, faster for your staff and more transparent for your managers.
Artificial intelligence: Robotic process automation (RPA) can automate manual, rule-based, high-volume and repetitive tasks where human touch isnt required. These tools eliminate the need for paper and filing cabinets and reduce the time spent on entering and searching for data. Whats more, these systems can directly integrate into your core systems, so a big bang_ migration isnt necessary to reap the benefits of automation.