Executive Summary
In early 2025, a surge in fraud activity across the U.S. pension sector hit our agency directly. While our secure member portal had held the line against earlier threats, increasingly sophisticated attacks made it clear that stronger protections were needed. We reprioritized our IT roadmap and launched the Secure Site Identity Verification Project — replacing knowledge-based authentication with multi-factor authentication and enhanced controls for high-risk member activities.
From conception to go-live, we completed market analysis, contract award, custom development, and full implementation in 13 months.
