Executive Summary
Michigan’s enterprise organizational change management (EOCM) initiative addresses one of the most critical challenges in state government today – how to modernize rapidly without operational disruption. As enterprise initiatives expanded across cybersecurity, infrastructure, and digital services, the Michigan Department of Technology, Management & Budget (DTMB) implemented a unified, enterprise-wide approach to change management that standardizes how agencies prepare for and absorb change. The model integrates early into project planning, leverages human-centered design, and equips staff with the training and tools needed to support seamless rollouts.
Pilot projects validated this approach in real-world conditions. One initiative demonstrated the model’s strength in high–people-dependency initiatives by achieving a 75 percent early adoption rate—far exceeding the historical average of roughly 20 percent—and only 146 help desk calls during statewide enforcement, preventing the typical call-center surge. Another pilot showed that the methodology scales effectively in high-operational-risk environments, migrating the ISP of hundreds of uniquely configured sites per month with 79 percent positive sentiment due to iterative readiness planning and targeted engagement. A third pilot, provided early insight into how the methodology surfaces readiness, scope, and alignment issues when technology foundations are still maturing. Together, the pilots confirmed that structured change management accelerates benefit realization while reducing disruption to operations and services.
By embedding EOCM into statewide delivery, Michigan created a sustainable capability that protects service continuity for millions of residents. This repeatable enterprise model now serves as a foundation for portfolio-level orchestration and stands as a national example of how states can modernize with discipline, predictability, and minimal disruption.
