Executive Summary
The NH Business Gateway is more than a portal; it is a statement that New Hampshire is open for business and committed to leveraging technology to foster economic opportunities.
New Hampshire has fundamentally transformed its customer service approach with the business community by launching theNH Business Gateway, a “no-wrong-door” enterprise platform that makes the state a true partner in economic growth.
Background: Before the Gateway, entrepreneurs faced a fragmented digital landscape, navigating over 130 resources across 19 different state and federal websites. This created significant friction, delayed business startups, and hindered economic potential.
Approach: By uniting 13 state agencies and 6 business partners under a single, customizable portal with an enterprise single sign-on (SSO), the NH Business Gateway delivers a seamless, intuitive, and personalized experience.
Impact: This initiative has produced immediate and measurable results:
- Drastically Simplified Startups:The integrated New Business Checklist has significantly reduced the time to navigate the startup process, turning a weeks-long research effort into a guided, 10-minute questionnaire.
- Unified Cross-Agency Experience:Consolidated business registration, licensing, and tax compliance into a single, secure user journey, with integrations from the Department of Transportation (DOT), Office of Professional Licensure and Certification (OPLC), and Secretary of State (SOS).
- Strong Early Adoption & Positive Feedback:With80+ new users signing on every month, feedback has been overwhelmingly positive, with one business owner stating,”A tool like this [sooner] would have been incredibly helpful. It was a year-long process [before].”
