Executive Summary
Utah has transformed fragmented citizen feedback into a unified data asset. By architecting a statewide Listening Engine with a common data schema, a lean team of four now manages real-time performance streams across 371 unique touchpoints and all 22 state agencies. This system replaces anecdotal decision-making with an enterprise view of government performance, serving automated, role-based intelligence to 350+ state leaders. Last year, this unified data system generated nearly 90,000 actionable responses, leading to measurable outcomes including a 47% reduction in support calls for high-growth programs and over $80,000 in annual cost avoidance for individual services. Utah isn’t just collecting surveys; we are running a data-driven government that listens at scale.
