Deep Dive Session: Cloud Adoption

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Cloud Adoption Strategies
COVID-19 has been a catalyst and driver in accelerating states to increase cloud solutions. Learn how the State of Vermont and the State of Connecticut have implemented strategies to accelerate their cloud adoption. This session will cover the technology approach necessary to migrate these legacy systems to the cloud and will focus on overcoming the financial and political challenges that come with major enterprise transformations of this scale.

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Deep Dive Session: Leading CRM Remotely

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Managing Virtual Customer Relationships: Success Stories from Industry Leaders
As the COVID-19 pandemic escalated across the nation, state government personnel and the companies that support them quickly moved to a virtual work environment forcing many to manage their client relationships remotely. Hear from the nation’s top state government leaders on how they successfully led their teams through this crisis, stood up new work environments, and managed daily operations with minor disruptions to citizens.

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Deep Dive Session: CIO Perspective on AI/Automation

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NASCIO and the Center for Digital Government, with support from IBM, surveyed state government leaders about the potential and promise of artificial intelligence (AI) approximately one year ago. At the time, AI was just starting to gain traction in state government. A lot has changed in 12 months. Today, after facing massive upheaval from the COVID-19 pandemic, state governments are using AI more than ever before to gain efficiencies and more quickly respond to increasing numbers of constituents who need vital services. To better understand the role and impact of AI during the COVID-19 outbreak and beyond, NASCIO, IBM and the Center for Digital Government called on state CIOs – in the form of in-depth interviews – to discuss their strategies and plans. This session will review key findings from these interviews and highlight the innovative ways agencies are currently using AI, machine learning and robotic process automation.

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Deep Dive Session: Connecting Remote Teams

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MythBusters! Busting the Myths Around Telework and Connecting Remote Teams
Join this session as we discuss the technological and cultural implications around connecting remote teams and bust the top myths around telework, workplace culture and leadership. We will also discuss the future of work-from-home and best practices for managing a hybrid workforce.

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Deep Dive Session: Leading Remote & Hybrid Teams

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When leading remote and hybrid teams, it’s easy for upskilling and reskilling to be abandoned and become lost in the day-to-day, but with the different workload requirements presented by the new normal there is an opportunity to upskill teams with an agile and iterative approach to technology learning. In this session, hear how Utah’s Department of Technology Services (DTS) focused on its IT workforce, leveraging tools to help employees build new skills and identify areas where additional training was needed to help teams adapt to the coming changes.

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Deep Dive Session: Securing Work From Home

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Cyber Security and Privacy: Securing the Remote Workforce
As cyber-attacks continue to grow in both frequency and scope across all levels of government and with the sudden shift to remote work, tracking threat actors, including those sponsored by nation states and financially motivated criminal operations, becomes increasingly challenging. The State of Maine and FireEye discuss challenges states are facing, solutions that are working and strategies to strengthen a state’s security posture.

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Deep Dive Session: Improving Digital Services

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Connecting the Digital Dots to Innovate for Public Good
To truly reimagine a transformative government, CIOs need partners to make sweeping cultural adoption stick. Partners from the CDO to regulatory leaders routinely overcome systemic issues to do more than just ‘get the job done.’ Learn actionable steps from partners with capacity to impact digital services and improve citizen experiences.

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