Deep Dive Session: Chatbots
Annual Conference Deep Dive session on chatbot use in state government.
Deep Dive Session: Improving Digital Services
Connecting the Digital Dots to Innovate for Public Good
To truly reimagine a transformative government, CIOs need partners to make sweeping cultural adoption stick. Partners from the CDO to regulatory leaders routinely overcome systemic issues to do more than just ‘get the job done.’ Learn actionable steps from partners with capacity to impact digital services and improve citizen experiences.
Deep Dive Session: Pressing Privacy Issues
Annual Conference interview on pressing privacy issues with Ted Cotterill, Chief Privacy Officer, Indiana.
Deep Dive Session: State & Local Cybersecurity Collaboration
Centralized Cybersecurity for a More Resilient Response
In 2016 New Jersey transitioned responsibility for cybersecurity from the NJ Office of Information Technology to the NJ Office of Homeland Security and Preparedness. This whole of state approach has helped them have a centralized coordination of cybersecurity and as the state see it as a team sport. NJ is made more resilient from cyber attacks and strongly recommends that other states centralize their cybersecurity mission. Join Michael Geraghty, CISO, State of New Jersey & Director, NJ Cybersecurity and Communications Integration Cell and James Yeager, VP, Public Sector & Healthcare, CrowdStrike as they discuss the challenges overcome and successes found in this centralized, collaborative method of cybersecurity.
The Intersection of Workforce, Innovation and the Cloud – The Opportunities, Challenges and Lessons Learned
“Innovation and Transformation through Technology” has arrived on the list of State CIO Top 10 Priorities for 2020. “Cloud Services” continues to make a strong showing in the top three. We are in a new era when most people are working remote which requires new methods for communicating and leading. The current circumstances related to COVID19 bring with them unprecedented challenges that have given rise to rapid adoption of new ways to do work, new kinds of work, new skills, and new ways to manage and enable the state workforce. Learn how state CIOs are introducing new perspectives and initiatives to prepare for these changes that are ushering in a new state CIO operating model requiring new skills, knowledge and experiences. Learn how CIOs are purposeful in their communications and engagement with state employees in their organization in order to fulfill the changing mission of the state CIO.
Chat with Us: How States are Using Chatbots to Respond to the Demands of COVID-19
When the COVID-19 pandemic hit the United States in March 2020, states experienced unprecedented surges in online inquiries and transactions. Many digital services and call centers supporting government services were overwhelmed. Citizens were frustrated and the states needed to respond quickly with new approaches. Automation, in the form of chatbots, was quickly developed and deployed to supplement existing human resources. NASCIO research estimates that today around three-quarters of states are deploying chatbots to assist with questions on unemployment insurance, general COVID-19 questions or for other state agencies that may be receiving unusually high traffic due to the pandemic. These chatbots have responded to millions of citizen questions and continue to learn and build on the existing knowledge base. This publication includes state examples, predictions for the future and links to state chatbots.
The State CIO Operating Model: Leveraging the Power of the Four Forces
This paper is the next in our NASCIO series “CIO as Broker.” We delve further into the dynamics of the Four Forces that form the foundation for the Government Change Framework developed by Integris Applied.
These Four Forces greatly influence what the state CIO develops in the way of business and technologies strategies which are represented in the annual state CIO Top Ten priority strategies, policy issues and management processes. The Four Forces actually have a bidirectional nature in that the state CIO will also leverage these Four Forces in developing approaches for achieving positive citizen outcomes. The particular actions that any state CIO actually takes depend on the state CIO strategy being pursued and the specific dynamics of the Four Forces that exist within a particular state government.
We provide two examples or cast studies using two of the 2020 Top Ten priorities. These include priority #2 – digital government and priority #5 – customer relationship management.
Accompanying this report is a webcast of a discussion of these concepts with two state CIOs. Mike Leahy, CIO for the State of Maryland, and Todd Kimbriel, former CIO for the State of Texas.
Related Resource
This webcast presents a discussion of how our state CIO panelists have addressed the business and technology challenges during COVID-19. The discussion includes strategies that recognize and leverage the Four Forces of Government Change Management. Join us to hear valuable insights presented by these state policy leaders as state government continues to address the current COVID-19 epidemic and plans to move forward to be prepared for post-COVID-19. Hosted by Eric Sweden, Program Director, Enterprise Architecture & Governance, NASCIO and facilitated by Patrick Moore, Managing Director, Integris Applied, Inc.
The Path Forward: Life and Work After COVID-19
Session from the NASCIO 2020 Midyear Webcast Series
Panel: Mike Hussey, CIO, UT | Calvin Rhodes, CIO, GA | Ervan Rodgers, CIO, OH | Rob Atkinson, President, Information Technology and Innovation Foundation (ITIF)
Not Business as Usual: Technology and Process Innovations
Session from the NASCIO 2020 Midyear Webcast Series
Panel: Michael Leahy, CIO, MD | Nelson Moe, CIO, VA | Ed Toner, CIO, NE | Jeff Wann, CIO, MO
Stronger Together: State & Local Cybersecurity Collaboration
Session from the NASCIO 2020 Midyear Webcast Series
Panel: Maria Thompson, State Chief Risk Officer, NC | Randy Cress, CIO, Rowan County, NC | Maggie Brunner, Program Director, National Governors Association (NGA) | Meredith Ward, Director of Policy & Research, NASCIO
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