Digital Government Rising: How AI is Providing New Opportunities to Deliver Value

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study includes new interviews with state CIOs in the wake of COVID-19 and the increased use of chatbots and other AI to respond to the pandemic. The report also details new pilot projects and uses cases for AI outside of COVID-19.

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The 2020 State CIO Survey

2020 is a year that has undoubtedly been defined by the COVID-19 pandemic. In this eleventh annual state chief information officer (CIO) survey, we received the perspective of 47 state and territory CIOs on the extraordinary and unprecedented challenges they faced this year. In addition to directly addressing the issues and lessons learned by CIOs in responding to the pandemic, we also received updates from CIOs on many of the tradi­tional topics covered by the survey, including CIO organization business models, digital government, adoption of cloud and emerging technologies and state and local collaboration. As might be expect­ed, there was not a single topic area where the pandemic did not impact state CIO experiences in some way. The continuing work to address the immediate challenges of COVID-19 and to prepare for the long-term impacts to state and citizen work and personal lives is reflected throughout this year’s survey.

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The Path Forward: Life and Work After COVID-19

Session from the NASCIO 2020 Midyear Webcast Series

Panel: Mike Hussey, CIO, UT | Calvin Rhodes, CIO, GA | Ervan Rodgers, CIO, OH | Rob Atkinson, President, Information Technology and Innovation Foundation (ITIF)

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Not Business as Usual: Technology and Process Innovations

Session from the NASCIO 2020 Midyear Webcast Series

Panel: Michael Leahy, CIO, MD | Nelson Moe, CIO, VA | Ed Toner, CIO, NE | Jeff Wann, CIO, MO

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Technology Forecast 2020: What State and Local Government Technology Officials Can Expect (webinar)

This popular, annual webinar, presented by PTI and NASCIO, provides an overview of the pressing technology issues that will be impacting state and local governments for the coming year.

Doug Robinson, Executive Director, NASCIO, and Alan Shark, Executive Director, PTI will share their views of the technology landscape based on recent research activities and conversations with state and local government technology leaders.

NASCIO’s Slide Deck | PTI’s Slide Deck

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The Future State CIO: How the Role will Drive Innovation

This report presents the results of a joint Accenture/NASCIO research project exploring the future role of the state CIO and how the state CIO will drive innovation.

The research included interviews and a survey of state CIOs to understand the role of state CIOs in promoting innovation in government.

  • The study explored how state IT organizations build the capacity to innovate and which best practices help in doing so.
  • We also examined how state CIOs embrace new and emerging technologies to create the best government outcomes.
  • Our report illuminates compelling opportunities, persistent obstacles, strategies for accelerating innovation and inspiring real-world case studies.
  • The report presents a set of practical recommendations for driving innovation.

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Related Blogs:

State CIO Top Ten Policy and Technology Priorities for 2020

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Award Recipient | North Carolina: Women, Infants and Children Benefits in the Mobile Application Age

State IT Recognition Awards Recipient in the category Digital Government: Government to Citizen

Award Recipient | Minnesota: Preparing for Emergencies: Medical PreCheck & Locator App

State IT Recognition Awards Recipient in the category Digital Government: Government to Business

 

The 2019 State CIO Survey

In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.

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