State CIO Top Ten Policy and Technology Priorities for 2024

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps

With the mass availability of generative AI (GenAI) tools and large language models in 2023, states are updating or creating new policies and road maps for artificial intelligence (AI). As AI becomes increasingly integrated into the technology infrastructure of government agencies, an AI roadmap will emerge as an indispensable tool for states in the months and years ahead.

This three-page document is a blueprint for states to use as they develop their AI roadmaps in the year ahead and includes 12 essential considerations to incorporate. The third page includes resources including examples of state executive orders, generative AI policies, other government resources.

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What is a Statewide Digital Accessibility Coordinator and Why Does Your State Need One?

This primer outlines the roles and responsibilities of a statewide digital accessibility coordinator role (commonly referred to as chief information technology (IT) accessibility officer, chief information accessibility officer and other titles.), why it’s important and advice for states who do not have such a role.

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Related Podcast

NASCIO Voices: How to Build a Culture of Accessibility with Jay Wyant

The 2023 State CIO Survey: The Force of Automation and the Reality of Modernization

The 2023 State CIO Survey covers evergreen topics like cybersecurity, emerging technology, cloud, legacy modernization and data management and also includes some topics with a new angle—some that we might have covered before, but we tried to put a new spin on the questions asked. The report also includes questions on workforce in many of its sections. Workforce challenges, including continuity of leadership, have and continue to have an impact on the state CIO’s ability to deliver services both now and in the future. There is also a focus on automation and, based on trending adoption, we anticipate further utilization of automation tools and services to streamline business processes; enhance digital citizen experience; and strengthen states’ cybersecurity posture.

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Capitals in the Cloud Part II: Changing the Cloud Conversation

This report is a second in a series on the maturity of state government employment of cloud capabilities.  As one state CIO stated, “Cloud is becoming the water we swim in.” The first in the series by NASCIO and Accenture was published in 2021 and created a baseline for evaluating the maturity of cloud adoption across state governments. This second report present longitudinal analysis, presents the patterns of success and presents recommendations for overcoming persistent barriers to change related what is no longer an emerging technology. Cloud services is where breakthrough innovations and transformation are taking place.

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Related Resource

A Fresh Look: Capital in the Clouds (2001 publication)

Preparing for Future Shocks in State Government: State CIOs Play an Important and Expanding Role in Resilience

State CIOs face a range of issues that could test the resilience of their states, their teams and themselves —from future public health crises and cyber threats to climate change, workforce shortages and disruptive new technologies. In this new report from NASCIO, the Center for Digital Government and IBM, these issues are explored and CIOs give insight on how they are facing these challenges.

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Creating A Citizen Centric Digital Experience: How Far Have We Come?

This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews.  This was created as a NASCIO President’s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001.

This report presents what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.

We recommend the reader also view the report and video that were published in 2001. And, ask yourself, “what progress have we made since 2001?” We think you’ll agree with our assessment. We have made very good progress and now we have more aspirations that have changed a bit based on what has worked and what hasn’t worked.

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Actively Managing the IT Investment Portfolio: A Playbook for State Government

This report is a retrospective recap of state approaches to state government enterprise portfolio management. The operating disciplines employed in four states are presented.  These include the Commonwealth of Virginia, the state of Washington, the state of Illinois and the state of Maryland.  Each state presented different aspects of enterprise portfolio management as well as reinforcing the importance of supporting disciplines in investment management, enterprise architecture and customer experience.

Six plays are presented as essential plays for initiating and sustaining an enterprise portfolio management discipline.

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Navigating the Metaverse: Potential Applications and Implications for State Government

Today, more than ever before, citizens are able to remotely access state government services. With an increasing emphasis on digital government services in the wake of the COVID-19 pandemic, states are providing more opportunities for citizens to conduct government business without standing in line or searching for parking. With the click of a mouse or tap on a smart phone we can renew our driver’s license, apply for benefits or request a birth certificate. While convenient, these activities lack human interaction and can become frustrating when you have a unique situation and can’t find an answer. But what if we could bring back the positive side of the human interaction that we have lost, but still do all of this from home or the office? Enter the metaverse in state government.

This publication from NASCIO highlights some use cases for how states are using metaverse adjacent technologies such as virtual and augmented reality and explores some potential uses cases applying the metaverse to state government. The publication also highlights steps that states should consider before applying the metaverse to state government.

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Securing States: Modernizing to Attract & Retain Cyber Talent

This publication is a culmination of a partnership between NASCIO and NGA, which started in 2022, to assist states in identifying the concrete actions they can take now to bridge the cybersecurity workforce gap. NASCIO and NGA convened Governors’ policy advisors, state information technology and cybersecurity leaders, workforce professionals and other experts to provide a forum for sharing experiences and best practices. This publication details the current state of play and summarizes the insights aggregated during this meeting, as well as previous related efforts by NASCIO and NGA to facilitate discussion on this topic.

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