Generative Artificial Intelligence and its Impact on State Government IT Workforces

NASCIO and McKinsey & Company released this publication which was conducted to better understand the current state and plans for the rollout of generative artificial intelligence (GenAI) in state governments across the US, focusing on workforce implications and challenges. In February and March 2024, 49 state chief information officers (CIOs) responded to our survey, and we followed up by interviewing many of these CIOs to explore insights arising from the survey. With policy guardrails in place, and many pilots underway or complete, now is the time for states to move into the scaling phase to realize the benefits of GenAI.


The Shifting Privacy Paradigm: State Chief Privacy Officers’ Evolving Roles and Persistent Realities

This report is the result of a survey of 17 state chief privacy officers in the first quarter of 2024 and is an update to the previous surveys in 2019 and 2022. The report covers how the role is structured, responsibilities of state CPOs, challenges, resources needed, the CPO role in artificial intelligence and procurement and more. We also offer recommendations for states looking to create or build on the CPO role and share advice from current state CPOs.


Data Literacy Within State Government: Building a Knowledgeable Workforce That Knows How to Use Data for Better Decisions

Data literacy is an important capability for all state employees. The growing interest and use of generative artificial intelligence software puts even more emphasis on this important capability across the state organization.  Data quality and data literacy are tightly coupled capabilities. This short document highlights the issues and recommendations for moving forward with a state government data literacy program.


State CIO Top Ten Policy and Technology Priorities for 2024

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.


Your AI Blueprint: 12 Key Considerations as States Develop Their Artificial Intelligence Roadmaps

With the mass availability of generative AI (GenAI) tools and large language models in 2023, states are updating or creating new policies and road maps for artificial intelligence (AI). As AI becomes increasingly integrated into the technology infrastructure of government agencies, an AI roadmap will emerge as an indispensable tool for states in the months and years ahead.

This three-page document is a blueprint for states to use as they develop their AI roadmaps in the year ahead and includes 12 essential considerations to incorporate. The third page includes resources including examples of state executive orders, generative AI policies, other government resources.


What is a Statewide Digital Accessibility Coordinator and Why Does Your State Need One?

This primer outlines the roles and responsibilities of a statewide digital accessibility coordinator role (commonly referred to as chief information technology (IT) accessibility officer, chief information accessibility officer and other titles.), why it’s important and advice for states who do not have such a role.



Related Podcast

NASCIO Voices: How to Build a Culture of Accessibility with Jay Wyant

The 2023 State CIO Survey: The Force of Automation and the Reality of Modernization

The 2023 State CIO Survey covers evergreen topics like cybersecurity, emerging technology, cloud, legacy modernization and data management and also includes some topics with a new angle—some that we might have covered before, but we tried to put a new spin on the questions asked. The report also includes questions on workforce in many of its sections. Workforce challenges, including continuity of leadership, have and continue to have an impact on the state CIO’s ability to deliver services both now and in the future. There is also a focus on automation and, based on trending adoption, we anticipate further utilization of automation tools and services to streamline business processes; enhance digital citizen experience; and strengthen states’ cybersecurity posture.


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Capitals in the Cloud Part II: Changing the Cloud Conversation

This report is a second in a series on the maturity of state government employment of cloud capabilities.  As one state CIO stated, “Cloud is becoming the water we swim in.” The first in the series by NASCIO and Accenture was published in 2021 and created a baseline for evaluating the maturity of cloud adoption across state governments. This second report present longitudinal analysis, presents the patterns of success and presents recommendations for overcoming persistent barriers to change related what is no longer an emerging technology. Cloud services is where breakthrough innovations and transformation are taking place.


Related Resource

A Fresh Look: Capital in the Clouds (2001 publication)

Preparing for Future Shocks in State Government: State CIOs Play an Important and Expanding Role in Resilience

State CIOs face a range of issues that could test the resilience of their states, their teams and themselves —from future public health crises and cyber threats to climate change, workforce shortages and disruptive new technologies. In this new report from NASCIO, the Center for Digital Government and IBM, these issues are explored and CIOs give insight on how they are facing these challenges.


Creating A Citizen Centric Digital Experience: How Far Have We Come?

This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews.  This was created as a NASCIO President’s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001.

This report presents what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.

We recommend the reader also view the report and video that were published in 2001. And, ask yourself, “what progress have we made since 2001?” We think you’ll agree with our assessment. We have made very good progress and now we have more aspirations that have changed a bit based on what has worked and what hasn’t worked.