In its 10th iteration, the 2019 State CIO Survey, The Responsive State CIO: Connecting to the Customer, takes a deep dive into how state IT leaders are targeting their responses to customer needs, in addition to managing the evolving IT responsibilities of state leaders. The survey is a joint publication of NASCIO, Grant Thornton LLP and CompTIA and includes responses from 49 state and territory CIOs on a range of issues. Two new topics for this year are customer relationship management and state and local collaboration. The 2019 State CIO Survey also highlights CIO business models, IT cost management, workforce, cybersecurity, performance management, acquisition, cloud services, digital government, data management and analytics and emerging technologies.
As more states have adopted an enterprise approach to managing IT and as the role of the CIO has evolved from solely being a provider of services, to a broker of shared services, CIOs have been focusing more on agency customer relationship management. In this publication we discuss current strategies to improve customer/agency relationships and we provide some key steps toward customer relationship success.
This is the fourth in our NASCIO series “The CIO Operating System: Managing Change in a Sustainable Way.” It is also the culmination of the work from NASCIO’s project team and a partnership with Integris Applied, Inc., a corporate member of NASCIO, that began in January of 2018. This is a playbook of eleven plays that any state or territory can utilize in order to move into a new operating model. This operating model creates a highly disciplined state CIO organization that proactively engages with state agencies, understands current and emerging program and citizen needs, as well as maintains market awareness of current and emerging trends and offerings. Moving into and maturing this model is essential for each state and territory to effectively map capability demand with capability supply.
This report looks to the past in that it is the highlight and culmination of the first year of this special project, synthesizing all the previous work which includes three reports, a recorded webinar, a survey of state CIOs. It looks to the future in that the plays will be further developed with necessary guidance on how to effectively execute these eleven plays. The next big push in this project will be the development of the “DevOps” for the new multisourcing operating model. This playbook then becomes the launching point for the future. In many ways this report and the project that produced it is an inflexion point coincident with NASCIO’s 50th anniversary. Much has been accomplished within the NASCIO community in the past 50 years. And we celebrate all of that. Then we look to the future and consider “what is possible?” This playbook is the first step into that future. So fasten your seat belts, and get ready for the next major phase. Its going to be a wonderful ride!
Compared to a private company or even any other level of government, the need to focus on privacy at the state level is significant. The amount of personal information citizens provide to their state outweighs anything a citizen provides to any one company. Because of this, we have seen number of states who have hired a chief privacy officer increase rapidly over the last several years. This NASCIO research provides a snapshot of the state chief privacy officer position, the background of CPOs, what they do in their roles, how the role is administratively structured and their advice for states interested in creating the position.
This document renews NASCIO’s call for IT acquisition reform and is a product of the NASCIO Roundtable on IT Procurement Innovation. The publication focuses on the role the private sector can play in the state IT acquisition process (not just the IT procurement process) and includes feedback from NASCIO’s private sector members as well as recommendations for all involved in the state IT acquisition process.
NASCIO’s 2004 publication NASCIO on Unlimited Liability – Gaining Traction on the Road to “Win-Win” recommended changes to the state IT procurement policy regarding limitations on liability. This infographic indicates, as of July 2018, which states have have limitations on liability in statute, which states have none, and which states are able to negotiate limitations on a case by case basis. To update your state’s information, please contact Meredith Ward at [email protected]
Multisourcing is emerging as the discipline for managing a complex and diversified portfolio of services and service providers. These services are being employed to meet the continual evolving demand for creatively delivering government services through new channels with new functionality. In this evolving circumstance there is the need for a new operating model the state chief information officer can employ to bring together agencies needs and demands with available emerging technologies and management disciplines. This report opens the door to this discussion and explores the underlying forces of change that are driving the need for a new operating model.
This webinar detailed a report released by the National Association of State Chief Information Officers (NASCIO) and the National Association of State Procurement Officials (NASPO). The publication, a joint roadmap for state IT procurement reform and process transformation, is titled State IT Procurement Negotiations: Working Together to Reform and Transform and is a product of the NASPO-NASCIO Task Force on IT Procurement Negotiations.
The webinar covered the report’s 18 joint recommendations for IT procurement improvement in relationship building, procurement processes, centralization and legislation & policy and accompanying implementation methods for the practical application of the joint task force’s guidance.
Click here for the full slide deck from the webinar.
The National Association of State Chief Information Officers (NASCIO), Grant Thornton LLP and CompTIA have collaborated for an eighth consecutive year to survey state government IT leaders on current issues, trends and perspectives. The survey sponsors seek to provide these state government IT leaders with an opportunity to voice their thoughts and opinions on matters of high importance. The role of the state CIO is being transformed by challenges to traditional business models, by emerging technologies that have the potential to redefine what we consider as “IT”, and by the drive to implement digital government. Governors, legislators and business leaders can benefit from these knowledgeable insights about essential state IT services.
The National Association of State Procurement Officials (NASPO) and the National Association of State Chief Information Officers (NASCIO) have released a joint roadmap for state information technology (IT) procurement reform and process transformation. The report, a product of the NASPO-NASCIO Task Force on IT Procurement Negotiations, includes 18 joint recommendations for IT procurement improvement in relationship building, procurement processes, centralization and legislation & policy. The recommendations are accompanied by suggested implementation methods for the practical application of the joint task force’s guidance.