Creating A Citizen Centric Digital Experience: How Far Have We Come?

This report is the culmination of some fairly extensive research, a survey of state CIOs, and interviews.  This was created as a NASCIO President’s Initiative for 2023. The report is anchored in a ground breaking report on digital government published by NASCIO in 2001. The 2023 report evaluates what progress has been made toward making digital government a reality across the states and territories since that initial report in 2001.

This report presents what we’ve learned, the drivers and challenges for delivering a digital citizen experience, recommendations for advancing digital capabilities and what state CIOs see as the future of digital state government.

We recommend the reader also view the report and video that were published in 2001. And, ask yourself, “what progress have we made since 2001?” We think you’ll agree with our assessment. We have made very good progress and now we have more aspirations that have changed a bit based on what has worked and what hasn’t worked.

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Actively Managing the IT Investment Portfolio: A Playbook for State Government

This report is a retrospective recap of state approaches to state government enterprise portfolio management. The operating disciplines employed in four states are presented.  These include the Commonwealth of Virginia, the state of Washington, the state of Illinois and the state of Maryland.  Each state presented different aspects of enterprise portfolio management as well as reinforcing the importance of supporting disciplines in investment management, enterprise architecture and customer experience.

Six plays are presented as essential plays for initiating and sustaining an enterprise portfolio management discipline.

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Navigating the Metaverse: Potential Applications and Implications for State Government

Today, more than ever before, citizens are able to remotely access state government services. With an increasing emphasis on digital government services in the wake of the COVID-19 pandemic, states are providing more opportunities for citizens to conduct government business without standing in line or searching for parking. With the click of a mouse or tap on a smart phone we can renew our driver’s license, apply for benefits or request a birth certificate. While convenient, these activities lack human interaction and can become frustrating when you have a unique situation and can’t find an answer. But what if we could bring back the positive side of the human interaction that we have lost, but still do all of this from home or the office? Enter the metaverse in state government.

This publication from NASCIO highlights some use cases for how states are using metaverse adjacent technologies such as virtual and augmented reality and explores some potential uses cases applying the metaverse to state government. The publication also highlights steps that states should consider before applying the metaverse to state government.

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Securing States: Modernizing to Attract & Retain Cyber Talent

This publication is a culmination of a partnership between NASCIO and NGA, which started in 2022, to assist states in identifying the concrete actions they can take now to bridge the cybersecurity workforce gap. NASCIO and NGA convened Governors’ policy advisors, state information technology and cybersecurity leaders, workforce professionals and other experts to provide a forum for sharing experiences and best practices. This publication details the current state of play and summarizes the insights aggregated during this meeting, as well as previous related efforts by NASCIO and NGA to facilitate discussion on this topic.

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State CIO Top Ten Policy and Technology Priorities for 2023

NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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2022 Deloitte-NASCIO Cybersecurity Study

This is the 7th biennial study from Deloitte and NASCIO and captures responses from CISOs in all 50 states and three territories about current cybersecurity trends, challenges and opportunities. The survey found that state CISOs throughout the U.S. gained considerable strength and authority over the past few years, as they rapidly migrated government operations and services to a virtual environment and expedited digital transformations to meet the immediate needs of individuals and families. Due to the dedicated efforts of these CISOs, state agencies were able to continue providing high-quality service to their constituents, despite the challenges imposed by a global pandemic.

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The 2022 State CIO Survey

The 2022 State CIO Survey, The People Imperative examines key issues related to critical success factors for the state CIO, workforce, enterprise portfolio management and others. The state CIO survey, published annually for the last 13 years, includes responses from 51 state and territory CIOs.

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Application Modernization is an Imperative for State Governments

NASCIO and VMware conducted a study during 2022 on the topic of state government application modernization.  This study included an online survey and detailed individual interviews of state and territorial CIOs.  The report presents findings from this research, key recommendations and a playbook for moving forward with application modernization.

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Related Webcast

Privacy Progressing: How the State Chief Privacy Officer Role is Growing and Evolving

This report is the result of a survey of 20 state chief privacy officers in the spring of 2022 and is an update to the previous survey in 2019. The report covers how the role is structured, the background of state CPOs, challenges, resources needed and more. We also offer recommendations for states looking to create or build on the CPO role.

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Diversity and Inclusion: An Essential Element to the State IT Workforce

This publication includes data from a survey of state CIOs on diversity and inclusion in hiring, retention and culture in CIO offices. It also provides interviews with NASCIO corporate members. These conversations were an important component of the project as the private sector generally has well established diversity and inclusion programs that can provide blueprints for states.

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