AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future

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NASCIO, the Center for Digital Government and IBM jointly released a report entitled, AI Meets the Moment: How a pandemic has shaped AI adoption in state government and what it means for the future. The report explores the rapid adoption of artificial intelligence (AI) by states during the COVID-19 pandemic and includes insights from a survey and in-depth interviews with multiple state CIOs and agency leaders. This is a follow up report to one issued by the same organizations in 2019.

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A Fresh Look: Capitals in the Clouds

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A new biennial study by the National Association of State Chief Information Officers and Accenture focuses on increased interest and use of cloud computing in state government, state chief information officers’ perspectives on the current state of cloud adoption and provides an assessment tool to help guide advancements in states’ use of cloud.

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[Webcast] Recap of the 2021 NASCIO and Accenture Report: “A Fresh Look: Capitals in the Clouds”

The 2021 State CIO Survey

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2021 was a year that continued to be dominated by the response to the COVID-19 pandemic. In this twelfth annual state chief information officer (CIO) survey, we received the perspective of 49 state and territory CIOs on the short- and long-term impact of the pandemic for state CIO organizations. We also received updates from CIOs on many of the traditional topics covered by the survey, including digital transformation, adoption of cloud, emerging technologies and legacy modernization. A major theme of this year’s survey is whether the accelerated pace of state technology and digital services transformation over the past eighteen months will persist beyond the pandemic.

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Digital Services Showcase & Discussion

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While digital services have long been a state CIO priority, the pandemic strengthened, accelerated and expanded the need for citizens to have the ability to conduct business with the state online. Hear how states responded to this need and how they plan to move forward.

Session from the NASCIO 2021 Annual Conference.

Presenters: John Quinn, CIO & Agency Secretary, Vermont | Mark Raymond, CIO, Connecticut | Tarek Tomes, CIO & Commissioner, Minnesota

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Insights from the World of Public Sector Leadership: 2021 State CIO Survey

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Explore the priorities, perspectives, issues and trends reported by state CIOs. The 2021 State CIO Survey, conducted by NASCIO, Grant Thornton and CompTIA, provides insights into the role of state CIO, including key relationships, business trends and critical policy areas.

Session from the NASCIO 2021 Annual Conference.

Moderator: Doug Robinson, Executive Director, NASCIO

Panel:  Katrina Flory, CIO & Assistant Director, Ohio | Jennifer Ricker, CIO & Acting Secretary, Illinois | Graeme Finley, Principal, Public Sector Advisory, Grant Thornton

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Keynote by Roddy Chong | The Rockstar Performance

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Roddy Chong | The Rockstar Performance
There are specific reasons that rock stars become well-known brands. They become household names by being more than simply talented individuals. Roddy has spent years touring alongside some of the biggest rock stars and shares the secrets to performing effectively on some of the largest stages in the world — and how you can use those secrets in your everyday life.

Session from the NASCIO 2021 Annual Conference.

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Keynote by Matt Johnson | Work Songs: Creating Narrative and Rhythm for the Workplace

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Work Song | Matt Johnson
The most powerful human inventions are stories and songs. They’re the the things that propelled us from mid-level primates to the rulers of the world. Stories and song inspire. They teach. They mobilize. And they make us who we are. So, it’s no accident that the greatest organizations and teams were all powered by them.
But in an increasingly data-driven world where we face more communication and decisions at work than ever before, it’s getting hard to find a narrative and rhythm that ties it all together.
Drawing its title from Matt’s new book, Work Songs looks at the history of song in the workplace – that rhythm of work that kept productivity and cohesion rolling. He discusses what has been lost through the digitization of the workplace and what leaders can do to use narrative and rhythm to bring that pulse and story back in these dispersed, remote times.

Session from the NASCIO 2021 Annual Conference.

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The Need for Speed: Why State CIOs are Turning to Low-Code and No-Code Software Development

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Due to workforce shortages, a desire to reduce technical debt and the time sensitive challenges brought on by the COVID-19 pandemic, state CIOs have seen an increase in usage of low-code/no-code software development solutions. This report lays out these findings along with an explanation of the benefits of this technology, the downsides, and five recommendations for states to successfully implement low-code or no-code software applications.

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Making the Case for Insight Enabling Analytics

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The complexities as well as the shear volume of information that are rushing toward state government decision makers is overwhelming.  And the importance and responsibility for making the right decisions  is also at an all time high.  Decisions bring outcomes on citizens.  Those outcomes must be the intended outcomes that ensure citizens are protected and their lives are made better through policy and program decisions by the elected representatives citizens put in place.

Analytics must be insight enabling analytics to ensure decisions makers have access to necessary and relevant data and information, and the capabilities to effectively draw conclusions that lead to competent decisions.

We make the case for analytics and present questions for state government decision makers.  We also present a list of recommendations for effectively establishing an enterprise capability in analytics.  This report builds on our series on analytics “Do You Think? or Do You Know?”.

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Business Relationship Management and the New CIO Operating Model: A State CIO Panel

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In support of the new state CIO operating model, AKA CIO as Broker, managing the many strategic relationships is key to the operation of the office of the state CIO. There is a growing focus on the adoption and further development of discipline in business relationship management for proactively engaging and partnering with key stakeholders including agency executive management, other jurisdictions at the state and local level, and trusted industry partners.

NASCIO publication, “Evolving Relationships: Business Relationship Management and the New CIO Operating Model” covers this important topic and this webinar brings together a panel of state CIOs to explore the growing importance of business relationship management and the findings that surfaced from NASCIO’s research project.

This conversation is facilitated by NASCIO President, Denis Goulet, CIO for the state of New Hampshire. Denis is joined by Dickie Howze, CIO for the state of Louisiana, Mike Leahy, CIO for the state of Maryland, and Nelson Moe, CIO for the Commonwealth of Virginia.

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Related Resource 

Evolving Relationships: Business Relationship Management and the New CIO Operating Model