Annual Conference Deep Dive session on rural broadband expansion.
NASCIO and the Center for Digital Government, with support from IBM, surveyed state government leaders about the potential and promise of artificial intelligence (AI) approximately one year ago. At the time, AI was just starting to gain traction in state government. A lot has changed in 12 months. Today, after facing massive upheaval from the COVID-19 pandemic, state governments are using AI more than ever before to gain efficiencies and more quickly respond to increasing numbers of constituents who need vital services. To better understand the role and impact of AI during the COVID-19 outbreak and beyond, NASCIO, IBM and the Center for Digital Government called on state CIOs – in the form of in-depth interviews – to discuss their strategies and plans. This session will review key findings from these interviews and highlight the innovative ways agencies are currently using AI, machine learning and robotic process automation.
When leading remote and hybrid teams, it’s easy for upskilling and reskilling to be abandoned and become lost in the day-to-day, but with the different workload requirements presented by the new normal there is an opportunity to upskill teams with an agile and iterative approach to technology learning. In this session, hear how Utah’s Department of Technology Services (DTS) focused on its IT workforce, leveraging tools to help employees build new skills and identify areas where additional training was needed to help teams adapt to the coming changes.
Annual Conference Deep Dive session on chatbot use in state government.
Annual Conference interview on pressing privacy issues with Ted Cotterill, Chief Privacy Officer, Indiana.
“Innovation and Transformation through Technology” has arrived on the list of State CIO Top 10 Priorities for 2020. “Cloud Services” continues to make a strong showing in the top three. We are in a new era when most people are working remote which requires new methods for communicating and leading. The current circumstances related to COVID19 bring with them unprecedented challenges that have given rise to rapid adoption of new ways to do work, new kinds of work, new skills, and new ways to manage and enable the state workforce. Learn how state CIOs are introducing new perspectives and initiatives to prepare for these changes that are ushering in a new state CIO operating model requiring new skills, knowledge and experiences. Learn how CIOs are purposeful in their communications and engagement with state employees in their organization in order to fulfill the changing mission of the state CIO.